Privacy Policy
How Encoro Technologies collects, uses, and safeguards information when you visit our website, communicate with us, or use our ecosystem products.
We do not sell, rent, or trade your personal information to third-party data brokers or advertisers.
All data transmission across our parent site and products is encrypted using standard TLS/HTTPS.
We use strictly essential technical session cookies. No intrusive cross-site tracking cookies are deployed.
1. Information We Collect
We collect information in two main contexts:
- Website Visitors & Inquiries: When you browse encoro.in or reach out via WhatsApp or email, we collect only the contact information and message contents you deliberately share with us to address your business inquiries.
- Business Client Accounts: For businesses deploying Encoro platforms (e.g., Encoro Reviews), we collect business names, contact persons, phone numbers, venue locations, and billing details necessary to provide our services.
- Consumer Interactions: When consumers interact with contactless touchpoints (such as QR codes or NFC displays), we process ratings, voice or text feedback, and timestamps strictly on behalf of the hosting merchant business.
2. How We Use Information
We process data solely to deliver, maintain, and optimize our software services:
- Facilitating customer feedback routing and Google review workflows.
- Delivering private feedback securely to authorized business administrators.
- Providing analytics, performance summaries, and touchpoint reporting.
- Communicating important platform updates, support responses, and service announcements.
- Preventing spam, abuse, fraudulent activity, and security breaches.
3. Cookies & Tracking Technologies
The parent website (encoro.in) uses strictly essential cookies required for basic site navigation, security verification, and accessibility preferences. We do not use third-party advertising cookies, fingerprinting technology, or cross-site tracking pixels. If we implement aggregate privacy-respecting analytics in the future, it will be configured without collecting personal identifiable information (PII).
4. Data Security & Multi-Tenant Isolation
Encoro implements industry-standard administrative, physical, and technical safeguards. All network communications are encrypted with TLS. Multi-tenant database segregation ensures that feedback data and customer records belonging to one merchant cannot be accessed or altered by any other tenant or unauthorized external party.
5. Data Retention & Rights
Under applicable laws, including the Digital Personal Data Protection (DPDP) Act, 2023, and global standards, you have the right to request access to, correction of, or erasure of your personal data. Business clients may request export or deletion of their organization data at any time by contacting our support team.
6. Contact & Grievance Officer
For privacy inquiries, data subject requests, or grievance redressal, please reach out to our privacy compliance desk:
Encoro Technologies — Privacy Desk
Email: privacy@encoro.in
General inquiries: hello@encoro.in
Official Website: encoro.in